HOTELHOTS PRIVACY POLICY

Effective Date: [29.04.2025]
Last Update: [29.05.2025]

At Hotelhots, we place great importance on the privacy of our users. This privacy policy explains how personal information is collected, used, and protected within the scope of services provided via www.hotelhots.com (“Site”).

1. Collected Information

Hotelhots may collect the following personal information from its users:

  • First and last name, email address, phone number

  • Payment information (processed via credit card or virtual POS – Hotelhots does not store this data)

  • Location data (if requested)

  • Technical data obtained via cookies (IP address, browser type, session duration, etc.)

  • User behavior data such as reservation history and hotel preferences

2. Purposes of Use of Personal Data

The collected data may be used for the following purposes:

  • To carry out reservation transactions

  • To create and manage user accounts

  • To provide customer support services

  • To share reservation information with hotels

  • To send campaigns, promotions, and announcements (with user consent)

  • To improve user experience and offer personalized content

  • To fulfill legal obligations

3. Data Retention Period

Personal data is retained for as long as necessary in line with the purposes listed above. Once a user account is deleted or the legal retention periods expire, the data is deleted from the system or anonymized.

4. Sharing of Data with Third Parties

Hotelhots may share user data with third parties in the following cases:

  • With hotels to fulfill reservation requests

  • With public authorities when legally required

  • With service providers (e.g., payment systems, email services)

Note: Confidentiality agreements are in place with these service providers.

5. Cookie Policy

Our site uses cookies to enhance user experience. Cookies are used to remember user preferences and analyze site performance. You have the right to refuse cookies through your browser settings.

6. User Rights

Under the Personal Data Protection Law (KVKK), users have the right to:

  • Learn whether their personal data is being processed

  • Request information if it has been processed

  • Learn whether it is used in accordance with its purpose

  • Request correction of inaccurate or incomplete data

  • Request deletion or destruction of personal data

  • Object to results arising from automated processing

You can contact us regarding these rights at: https://hotelhots.com/pages/contact

7. Data Security

We use secure servers, SSL certificates, and encryption technologies to ensure the confidentiality of your data. We take precautions against unauthorized access, loss, and misuse.

8. Policy Changes

Hotelhots reserves the right to update this privacy policy at any time. Updates become effective as of the date they are published on the site.

9. Contact

For any questions regarding data security and privacy, feel free to contact us:

📩 Address: https://hotelhots.com/pages/contact